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F&B Assistant Manager

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Guest Service

1.          Personally and frequently meets the guests in the outlets and ensures they are receiving the best possible service available.

2.          Attends to guest complaints or issues, resolving matters as expediently as possible.

3.          Spend times in outlet (during peak time) ensuring the operation is managed well by the F&B associate and functions properly.

4.          To be demanding and critical to service standards as well as hygiene standards.

5.          To constantly strive to please all guests that he may come into contact with.

 6.          Ensures that associates project professionalism and are well trained. Provide friendly environment and efficient service.

7.          Ensures all associates are well groomed and uniformed at all times.

8.          Must drive and support GE initiatives.


Marketing Responsibilities

1.          To prepare annual, marketing plan for the F&B Department.

2.          Fully understands the market needs of house guest and local market, assisting in the development of product lines and services accordingly.

3.          Constantly aware of new market trends and activities of competitors, ensures that his operation is always one step ahead of the competition.

4.          Entertains regular and potential clients and maintains excellent guest relations.

5.          Continuously seeks way to assist the management in the operation to maximize revenue.

 

Contact Us

  • Person-in-charge / Department
    Human Resources
  • Email
    seejie@bestwestern-icity.my
  • Phone
    0355219000