Job Description
- Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel.
- Contact customers via calls or arranged meetings to discover their needs and requirements.
- Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel.
- Provide customers with a list of available services and their accompanying prices and offer discounts when necessary.
- Assist clients in selecting the most appropriate service that best meet their specifications and needs.
- Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement.
- Collaborate with other hotel staff to ensure clients have a good time.
- Monitor the customer service quality of the hotel to ensure customers are tended to appropriately.
- Conduct price negotiations with customers on behalf of the hotel management to reach a favorable bargain for both parties.
- Process and facilitate requests for customized services such as room redecoration, equipment, and switch.
- Coordinate and organize the details of an event such as catering, lodging, seating, and security.
- Resolve and quell misunderstandings within a hotel premises.
- Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals.
- Set annual budgets and implement strategies effective for achieving set targets.
- Conduct assessment of sales performance to make necessary adjustments to increase patronage.
- Any other duties as directed by Management/Superior from time to time.
About STEG HOTEL
Welcome to the newly refurbished, STEG Hotel! Inspired by local culture and landscapes, its walls have transformed into a canvas for words of poetry, creative illustrations as well as Kuala Lumpur’s famed skyline.
Every one of the 171 rooms available features natural light, timber floors, modern furniture, plush bedding and luxurious showers.
In the morning, head down to Transit Café by JWC, for freshly baked goods and a brew of our house blend coffee or tuck in to organically-grown, farm-to-table salads by noon, courtesy of Vegetory.