Spa Manager

A Spa Manager is responsible for overseeing the day-to-day operations of a spa. The manager is responsible for providing guests with a relaxing and rejuvenating spa experience while managing the spa's budget, staff, and services.

1. Develop a systematic learning plan and is responsible for delivering and implementing hands-on learning for all types of approved treatments available in Spa.
2. Act as a quality control person on all treatments by conducting frequent and thorough inspection.
3. Develop and maintain an ‘exclusive’ appropriate treatment menu for Spa, detailing the required preparation, equipment, procedures, sequence of service/steps, standards of performance for each of the created treatment.
4. Ensuring that the spa's services meet or exceed guest expectations, and addressing any complaints or concerns.
5. Ensuring the spa's facilities are properly maintained, clean and safe for use.
6. Ensure the Spa operates successfully and is individually profitable in accordance with the standard of the Resort.
7. Manage, train, and motivate the spa therapist.
8. Promote and sell customised Spa programmes to guests as required.
9. Maintaining up-to-date knowledge of industry trends and best practices.
10. Managing the spa's inventory, ordering supplies and equipment as needed.