Waiter / Waitress

RM1,500 - RM1,800 monthly
  • Acappella Suite Hotel
  • Persiaran Sukan, Seksyen 13, Shah Alam, Selangor, Malaysia
  • Apr 20, 2023
Full time F&B Department

Job Description

Job Description (Waiter / Waitress)

  • Set up the outlet or banquet as specified in the F&B SOPs including linen, service ware and glassware.
  • Greet and seat guests upon arrival and respond to request in a friendly and courteous manner.
  • Take food and beverage orders correctly and serve guests. Suggest daily specials and make recommendations to guest in order to achieve budgeted average food and beverage check.
  • Be alert, attentive and assume a pleasing and helpful attitude towards guests and colleagues at all times.
  • Address and resolve guest complaints in a courteous, timely and effective manner. Inform the Captain of any complaints.
  • Follow the sequence of service and ensure that orders are served properly with the correct utensils.
  • Know the food menu and drink list very well.
  • Use the POS System correctly, accurately and efficiently.
  • Follow service standards and hotel rules, regulations and policies.
  • Ensure proper communication with other departments, particularly the kitchen.
  • Perform any other duties that may required by Captain / Supervisor / Manager and Management from time to time

Requirement

  1. SPM / Certificate / Diploma / Degree in a hotel management / public relation / customer service or equivalent.
  2. At least 1 year (s) working experience in sales & marketing division – Hospitality industry
  3. Fresh graduate are encourage to apply