Team Leader - Concierge

  • Le Meridien Petaling Jaya Hotel
  • Le Méridien Petaling Jaya, Jalan SS 7/26, SS7, Petaling Jaya, Selangor, Malaysia
  • Apr 03, 2023
Full time Front Office Deparment

Job Description

  • Create a hospitable and professional atmosphere in lobby area to ensure total guest satisfaction.
  • Be proactive when dealing with guests.
  • Have sound knowledge of local areas and be updated about cultural, historical attractions as well as its locations and hours of operation.
  • Be able to schedule the concierge and guest service associate as business demands and supervise them during their working time.
  • Maintain efficiency in the operation of the associate in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
  • Determine the requirements for arrivals, and the follow-up on, special groups or VIPs.