Resort Host

Resort Host assists the Front Office Manager in all Front Office activities and handles to guests’ requests promptly and professionally.

Responsibilities

• Connects with the guests on a personal level while answering calls.
• Handles guests’ requests and complaints personally and takes ownership in making their stay with us exciting and memorable.
• Masters the guests’ details, room status, and reservation status in order to perform smooth check-in or check-out.
• Practices suggestive selling techniques to sell rooms and to promote other services in the hotel.
• Performs cashiering tasks diligently and efficiently.

Requirements

• 1 or 2 years of experiences in frontline or any related experiences dealing with guests
• Pleasant personality
• Good interpersonal skill and team-oriented person
• Able to read and communicate in English
• Willing to work on shift rotation
• Must have the right to work in Malaysia
• Only successful candidates will be contacted