Job Description
· Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures.
· Ensure that guests' privacies are protected during service.
· Offer all possible assistance to guests and respond to guests‘ requests.
· Clean and replenish supplies for guestrooms according to standards and procedures.
· Does turndown service when required.
· Ensure master keys are kept secure at all times.
· Keep trolleys neat and adequately supplied.
· Maintain all equipment in good working condition.
· Keep linen room neat and in good order.
· Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor.
· Be courteous and professional at all times, delivering high quality service to guests.
· Maintain good working relationships with team members and all other departments.
· Report maintenance issues promptly to the Engineering team.
· Ensure compliance of lost and found procedures.
· Take appropriate action to resolve guests’ complaints.
· Promote the hotel and Hilton products and services.
· Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
Doubletree By Hilton Kuala Lumpur Hotel is set next door to The Intermark and provides contemporary rooms 450 metres from Klang River. This hotel offers Wi Fi in the rooms.
The accommodation lies in the centre of Kuala Lumpur, a mere 5 minutes' stroll of the 20 hectare KLCC Park. The contemporary hotel is strategically situated a minute's drive from Suria KLCC Shopping Mall. You can also visit the award-winning Pavilion KL Shopping Mall, 10 minutes by car, as well as enjoy a restaurant, eateries and a café near this property. Doubletree By Hilton Kuala Lumpur Hotel is a 10-minute drive away from the Bukit Bintang.
There are 540 non-smoking rooms at this 5-star hotel, some of them feature soundproof windows, and conveniences like free Wi-Fi and a flat-screen TV with satellite channels. Guests can make use of a rainfall shower and a separate toilet along with a hair dryer and bath sheets. Certain units have views of the surrounding hills.
This 34-storey hotel offers a complimentary continental breakfast. In-house Axis Lounge restaurant serves Asian cuisine for dinner, and late night snack can be enjoyed at Cellar Door. Alcoholic drinks and tower views are available at the pool bar. There is a sushi bar serving Japanese and Asian food approximately a 5-minute stroll away. Ampang Park tube station is in a 5-minute stroll and Citibank bus stop is 5 minutes' walk away. An extra charge applies to a swimming pool and a fitness centre. This Kuala Lumpur hotel features a salt water pool as well as fitness classes and a gym area to stay in shape. Alternatively, guests can exercise in a fitness studio. A spa salon along with sauna facilities and an outdoor swimming pool are available on site. This luxury hotel also provides a 24-hour business centre for those arriving on business.