Housekeeping Attendant

RM2,000 - RM2,300 monthly
  • Doubletree by Hilton Kuala Lumpur
  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Mar 20, 2023
Full time Housekeeping Deparment

Job Description

·         Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures.

·         Ensure that guests' privacies are protected during service.

·         Offer all possible assistance to guests and respond to guests‘ requests.

·         Clean and replenish supplies for guestrooms according to standards and procedures.

·         Does turndown service when required.

·         Ensure master keys are kept secure at all times.

·         Keep trolleys neat and adequately supplied.

·         Maintain all equipment in good working condition.

·         Keep linen room neat and in good order.

·         Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor.

·         Be courteous and professional at all times, delivering high quality service to guests.

·         Maintain good working relationships with team members and all other departments.

·         Report maintenance issues promptly to the Engineering team.

·         Ensure compliance of lost and found procedures.

·         Take appropriate action to resolve guests’ complaints.

·         Promote the hotel and Hilton products and services.

·         Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.