Job Description
Key Responsibilities
1. As a policy, the hotel management wishes to channelize request and complaint of guests as much as possible through the duty manager. Therefore, he/she should be always, if possible be available in the lobby area in order to handle requirement and answer the duty manager’s extension. This is vital especially when the head of department is in absence or off duty.
2. Handle matters related to proper billings and investigate on complaint.
3. During heavy check in and check out greet guest who may be waiting offering assistance to avoid delays.
4. Must be thoroughly familiar with the hotel policies and procedures in particular of reservation room assignment , housekeeping method, outlet cashier billing , room charges posting , credit and security.
5. Is maintain a log book and record any unusual incident and check any important matters or issues to be follow-up.
6. Maximize hotel occupancy, average rate and stimulate internal promotion of our Food & Beverage facilities.
7. To check cashier shift banking initial float book and transactional vouchers or adjustment that are generated by the front office assistant.
8. Ensure that guest relations are maintained at the highest standard and schedule.
9. To perform rounds on the floors and others location to ensure various entrances are property locked.
10. Supervises the administration of internal system and to be able to trouble shoot any system error occurred in the daily hotel operations.
Enjoy all the sightseeing options of Penang with a stay at Jazz Hotel Penang. Sampling the authentic culture of Penang is easy with a stay at Jazz Hotel Penang, just 5.8 km from Pinang Peranakan Mansion.
The facilities and services provided by Jazz Hotel Penang ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi services to help you find what you want in Penang.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay.
Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. The hotel is entirely non-smoking, ensuring a clean air environment.
Experience high-quality room facilities during your stay at Jazz Hotel Penang. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Jazz Hotel Penang include a separate living room, as part of the room design. Some selected rooms have television, in-room video streaming and cable TV to keep guests entertained.
The hotel also provides guests with a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.