Reservation Associate

RM1,800 - RM2,100 monthly
  • Eastin Hotel Penang
  • Eastin Hotel, Solok Bayan Indah, Bayan Lepas, Penang, Malaysia
  • Apr 03, 2023
Full time Front Office Deparment

Job Description

  1. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
  2. Processes reservations from the sales office, other hotel departments, and travel agents.

  3. Knows the type of rooms available as well as their location and layout.

  4. Knows the selling status, rates, and benefits of all packages plans.

  5. Knows the credit policy of the hotel and how to code each reservation.

  6. Creates and maintains reservation records by date of arrival and alphabetical listing.

  7. Determines room rates based on the selling tactics of the hotel.

  8. Prepares letters of confirmation.

  9. Communicates reservation information to the front desk.

  10. Processes cancellations and modifications and promptly relays this information to the front desk.

  11. Understands the hotel's policy on guaranteed reservations and no-shows.