Job Description
- Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
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Processes reservations from the sales office, other hotel departments, and travel agents.
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Knows the type of rooms available as well as their location and layout.
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Knows the selling status, rates, and benefits of all packages plans.
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Knows the credit policy of the hotel and how to code each reservation.
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Creates and maintains reservation records by date of arrival and alphabetical listing.
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Determines room rates based on the selling tactics of the hotel.
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Prepares letters of confirmation.
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Communicates reservation information to the front desk.
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Processes cancellations and modifications and promptly relays this information to the front desk.
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Understands the hotel's policy on guaranteed reservations and no-shows.
VOCATION OR VACATION, FOR WORK OR FOR PLEASURE, IT ALL INTERTWINES HERE AT EASTIN
Slick clean cuts- like that of a perfectly cut diamond, frames the modern contemporary façade. A mere stone’s throw-away from the city centre, nestled at the heart of Queensbay, enjoy the wispy sea breeze whilst gazing into the horizon of the Straits of Malacca to the shores of Jerejak Island.
Let us be your pinnacle to exceptional corporate events, with the frills and thrills of relaxation after hours, maintaining the prestigious title as the “leading business class hotel” of the Pearl of Orient.