Job Description
- Ensure all bar team members are impeccably presented and adhere to the correct uniform standards. Maintain an effective bar service with an emphasis on high quality, efficient service.
- Check that Guest service standards are set, implemented and monitored, and continuously evaluated. Lead and manage the bar team effectively and professionally.
- Set-up of the outlet in accordance with the pre-determined standards of the operation. Inspect all aspects of the outlet environment ensuring compliance with standards of cleanliness and order and direct respective personnel to rectify deficiencies immediately.
- Inspect quality and amounts of garnishes, ensuring agreement to departmental standards. Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Resolve guest complaints, ensuring guest satisfaction. Ensure that transfer slips and spill sheets are filled out and distributed in accordance with departmental standards.
- Ensure that each liquor bottle ordered is backed up by an exchange of an empty bottle of same liquor. Establish par levels for supplies, liquor, beer, wine and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
- Responsible for all beverage purchases, inventories and stock levels within the operation. Regularly check storage areas for proper supplies, organization and cleanliness.
- Review sales and beverage costs for previous day; resolve discrepancies with Finance. Track actual against budget.
- Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly.
- Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how bartenders are trained to possess this knowledge and the application of it.
- Ensure compliance with and the proper training of bar team members so that all Company Health and Safety, and Fire Regulations and procedures are understood and applied. Evaluate the performance of the team ensuring the highest standards of service is given at all times.
- Ensure all bar team members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner. Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence.
- Maximize revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques. Work with Cost Controller to ensure stock takes is carried out in a timely manner and to ensure food and beverage cost control targets are maintained.
- Meet or exceed the monthly drink profit margin target. Ensures compliance with local health and safety regulations.
About SOFITEL KUALA LUMPUR DAMANSARA
Sofitel Kuala Lumpur Damansara is positioned on Damansara Hills and amongst the very best Kuala Lumpur has to offer. Flanked by the commercial and financial district, and prime shopping areas, this stunning 5-star hotel boasts 312 exquisite rooms and suit es with tremendous city views. Modern and opulent, it offers a truly luxurious stay and is located just 60 km from Kuala Lumpur International Airport, within easy walking distance of MRT SBK line.
Located in Damansara flanked by the commercial and financial districts, prime shopping areas, with easy access to KLCC, highlighted sights include Petronas Twin Towers, Menara KL Tower and Merdeka square.