Job Description
- Greet guests in a friendly and courteous manner and according to Sofitel’s greeting standards. Present a positive, professional, and courteous image, to ensure guest satisfaction.
- Schedule guest appointments. Arrange workstation, treatment room, and drapes.
- Monitor stock levels of oils and creams and ensures that par stock levels are maintained at all times. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
- Provides individualized bodywork treatments that meet the guests needs and expectations. Obtains the basic medical history for a client, assesses any problems or conditions and suggests appropriate therapy based on current health of client.
- Assess guest needs and inquire about contraindications like any allergies, high blood pressure, and pregnancy before beginning the service.
- Maintains spa and treatment room appearance, cleanliness according to standard operating procedures. Maintain knowledge of hours of operation, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.
- Maintain complete knowledge of correct maintenance and use of equipment, also use equipment only as intended.
- Maintain positive guest relations at all times and maintain client details and confidentiality. Try to resolve guest complaints, ensuring guest satisfaction and inform the management about any incidents or guest complaints.
- Handle inappropriate guest behavior as per the hotels standard operating procedures for inappropriate conduct for guests and therapists.
- Frequently check with guest to promote comfort, safety and security throughout service. Carry out any other duties assigned by management.
- Maintain the brand's high-quality standards. Ability to remain calm and perform all essential functions during emergency situations.
- Maintain good relationship with your colleagues, superiors and other departments. Follow hotel rules and regulation at all times.
About SOFITEL KUALA LUMPUR DAMANSARA
Sofitel Kuala Lumpur Damansara is positioned on Damansara Hills and amongst the very best Kuala Lumpur has to offer. Flanked by the commercial and financial district, and prime shopping areas, this stunning 5-star hotel boasts 312 exquisite rooms and suit es with tremendous city views. Modern and opulent, it offers a truly luxurious stay and is located just 60 km from Kuala Lumpur International Airport, within easy walking distance of MRT SBK line.
Located in Damansara flanked by the commercial and financial districts, prime shopping areas, with easy access to KLCC, highlighted sights include Petronas Twin Towers, Menara KL Tower and Merdeka square.