Always thank and give fond farewell to guests conveying anticipation for their next visit. Check the reservation book for reservations for the next meal period.
Always answer the phone according to the telephone etiquette standards by using a friendly tone and being informative. To answer guests’ inquiries accurately and promptly.
To have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the daily specials.
If there are any guests complaints, retrieve a manager or supervisor immediately. Follow hotel rules and regulation at all times.