Jalan SS 12/1, Ss 12, 47500 Subang Jaya, Selangor, Malaysia
Feb 22, 2023
Front Office Deparment
Attend to guests and management requests in a prompt courteous manner providing professional services at all times.
Always greets guest and customers by their names with a warm and friendly smile.
To welcome guests upon their arrivals and bid a courteous farewell to those departing whilst providing prompt baggage assistance.
Adhere to designated posts, man the entrance doors and offer basic security advice to guests who are going out.
Log and distribute all incoming mails, messages faxes and parcels and promptly distribute to the correct rooms within 15 minutes.
Ensure that the hotel entrance and driveway are free from traffic congestion and the area clean.
Ensure special handling of VIP's and their vehicles and provide jockey services when required.
Assist guests with Tours & transportation requirements (Limousine / Taxi) services and pre-booking arrangements.
Supervise parking of guests’ cars at the main entrance areas and provide parking information.
Assist guests with sightseeing and shopping information, requests and inquiries regarding the Hotel and surrounding attractions.
Implement confidentiality of information according to Dorsett policies.
Maintain current knowledge of daily functions / events and assist in ushering of guests attending functions in the hotel.
Recommend use of Hotel facilities (Bar & Restaurants) whenever possible.
Remain alert and be aware of undesirable persons from entering the Hotel Lobby; notify and obtain assistance from the Security Department or Assistant Manager if necessary.
Check the condition of the flags flying correctly.
Promote professionalism through good grooming standards, appearance and ‘body language’.
Maintain complete familiarity of safety and fire emergency procedures.
Perform all other related duties as requested by the Concierge.
Be aware of coach movements, tour group arrivals & departures timing.
Be alert on baggage security and adhere to the hotel’s policy & procedures on the short and long term storage of guest luggage.
To maintain an accurate record of check in and checkout guests.
Full familiar with the various “EMERGENCY” procedures.
About DORSETT GRAND SUBANG
Dorsett Grand Subang, Kuala Lumpur is located amongst prominent commercial and shopping hubs such as Subang Parade, Empire Subang, Sunway Pyramid, Sunway Lagoon and Shah Alam. From luxurious, trendy suites and rooms to grand ballroom events and award-winning dining restaurants, Dorsett Grand Subang’s wide range of facilities and accommodation caters to business and leisure guests as well as walk-in diners and visitors.