Guest Service Agent

RM1,500 monthly
  • Jalan SS 12/1, Ss 12, 47500 Subang Jaya, Selangor, Malaysia
  • Feb 22, 2023
Full time Front Office Deparment

Job Description

  • To maintain an atmosphere of tranquillity at the Front Desk.
  • To attend to all guests who approach the front desk, immediately, cordially, and with a smile.
  • To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters.
  • To register the guests promptly ensuring that they are provided with all necessary information.
  • To enter all guests folios into the computer immediately and accurately.
  • To answer the telephone promptly and clearly, ensuring a courteous and friendly manner.
  • To take room reservations effectively, efficiently and as laid out the proper reservations form.
  • To ensure that the V.I.P, Club Premier and Special Request room is blocked, and that all keys are in order.
  • To have a sound knowledge of the company’s Marketing Programmes.
  • To keep the daily Log Book up-to-date.