Job Description
- To maintain an atmosphere of tranquillity at the Front Desk.
- To attend to all guests who approach the front desk, immediately, cordially, and with a smile.
- To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters.
- To register the guests promptly ensuring that they are provided with all necessary information.
- To enter all guests folios into the computer immediately and accurately.
- To answer the telephone promptly and clearly, ensuring a courteous and friendly manner.
- To take room reservations effectively, efficiently and as laid out the proper reservations form.
- To ensure that the V.I.P, Club Premier and Special Request room is blocked, and that all keys are in order.
- To have a sound knowledge of the company’s Marketing Programmes.
- To keep the daily Log Book up-to-date.
About DORSETT GRAND SUBANG
Dorsett Grand Subang, Kuala Lumpur is located amongst prominent commercial and shopping hubs such as Subang Parade, Empire Subang, Sunway Pyramid, Sunway Lagoon and Shah Alam. From luxurious, trendy suites and rooms to grand ballroom events and award-winning dining restaurants, Dorsett Grand Subang’s wide range of facilities and accommodation caters to business and leisure guests as well as walk-in diners and visitors.