- To carry out credit checks or investigations (reputation, solvency etc.) on individual guests, travel agencies or companies before credit is granted to them.
- To follow-up all guest accounts (in-house and outside guests), especially for guests having exceeded their credit limit. He/she receives daily the high balances report prepared by the Credit Clerk/Officer and action to be taken accordingly.
- Must inform the General Manager and Financial Controller of all charges in the guests’ or companies situation, which are likely to affect payments.
- Prepare Monthly Ageing Receivable Report.
- To recommend write off of un-collectable accounts.
- To review all supporting documents verifying the accuracy of the balance of receivables.
- To ensure that all event orders have a letter of undertaking or adequate deposits collected.
- To supervise the collection and also personally getting involved in the collection process whenever the need arises.
- To supervise the activities of the credit staff in order to achieve an efficient and effective performance of each individual’s duties and responsibilities.
- To ensure that the Credit Policy and Procedures are absolved by the Front Office, Sales and Marketing and Food & Beverage Departments.
Remarks: Preference with hotel industry experience.