Job Description
- Responsible for the smooth operation of the Front Office department.
- Initiates and maintains effective communication between the Front Office department and all other departments.
- Ensures high standards of personal presentation and grooming.
- Supervise and administrate all Front Office operations with policies and procedures.
- Develop performance standards for operations and drive the service quality of the department.
- Supervises, guides, disciplines and evaluates associate performance regularly.
- Manages customer feedback effectively, uses guest issues and compliments to activate long term improvements in products and services.
- Ensure that members of loyalty program and its partners programs are appropriately recognized, meet all the standards accordingly.
Le Méridien Petaling Jaya is one of the tallest hotels in Petaling Jaya. Our hotel is located next to the Paradigm shopping mall and a major highway, giving guests direct access to Kuala Lumpur. The Kelana Jaya LRT station is an easy five-minute drive from our hotel, allowing you to easily travel to attractions, shopping and dining throughout Petaling Jaya. Step into our hotel and delight in Malaysian touches like the six-meter-high "wau" (traditional Malaysian kite) in our hotel lobby. Relax next to our rooftop infinity pool or work out in our state-of-the-art fitness center. Sample some of the best in hotel dining in one of our three on-site restaurants. If you're hosting an event in Malaysia, ask about our 12 meeting spaces, which include a grand pillarless ballroom. Select one of 300 guest rooms or suites with bamboo flooring, marble bathrooms and Malaysian-themed artwork for the ultimate escape in Petaling Jaya. Expect more at Le Méridien Petaling Jaya.