Front Office Manager

  • Le Meridien Petaling Jaya Hotel
  • Le Méridien Petaling Jaya, Jalan SS 7/26, SS7, Petaling Jaya, Selangor, Malaysia
  • Feb 22, 2023
Full time Front Office Deparment

Job Description

  • Responsible for the smooth operation of the Front Office department.
  • Initiates and maintains effective communication between the Front Office department and all other departments.
  • Ensures high standards of personal presentation and grooming.
  • Supervise and administrate all Front Office operations with policies and procedures.
  • Develop performance standards for operations and drive the service quality of the department.
  • Supervises, guides, disciplines and evaluates associate performance regularly.
  • Manages customer feedback effectively, uses guest issues and compliments to activate long term improvements in products and services.
  • Ensure that members of loyalty program and its partners programs are appropriately recognized, meet all the standards accordingly.