Front Office Manager

RM4,000 - RM5,000 monthly
  • Travelodge City Centre, Jalan Hang Kasturi, Kuala Lumpur City Centre, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Feb 13, 2023
Full time Front Office Deparment

Job Description


  • Conduct daily briefings and ensure that all information is well received b team members.
  • Check that all Front Office staffs report to work punctually and are well groomed before each of their shift.
  • Communicate all log entries by Duty Manager and staff to ensure that all issues and concerns raised are closed with thorough follow up actions.
  • Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to.
  • Liaise with Sales & Distribution Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible.
  • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
  • Liaise with Finance Department to ensure that credit procedures are properly carried out.
  • Review rooming list and motivate Front Office staff to up-sell rooms with the view of achieving higher yield and increasing revenue.
  • Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling.
  • Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards.
  • Handle all guest correspondences and ensure prompt follow-ups.
  • Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times.
  • To carry out any other reasonable duties and responsibilities as assigned to by the above Management.
  • Able to multitask and well verse in Reservation process / handling OTAs
  • Willing to work on shifts, weekends and public holidays


  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Tourism/Hotel Management or equivalent.
  • At least 3 Year(s) of working experience in hospitality industries are required for this position.
  • Fluent in English and Bahasa Malaysia. (Able to speak in Mandarin will be an added advantage.)
  • Pleasant personality and friendly
  • Proficiency in PMS and MS Office (Knowledge in using Oasis system will be an added advantage)
  • Able to work at KL City Center