Front Office Manager

Responsibilities:

• Conduct daily briefings and ensure that all information is well received b team members.
• Check that all Front Office staffs report to work punctually and are well groomed before each of their shift.
• Communicate all log entries by Duty Manager and staff to ensure that all issues and concerns raised are closed with thorough follow up actions.
• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to.
• Liaise with Sales & Distribution Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible.
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
• Liaise with Finance Department to ensure that credit procedures are properly carried out.
• Review rooming list and motivate Front Office staff to up-sell rooms with the view of achieving higher yield and increasing revenue.
• Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling.
• Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards.
• Handle all guest correspondences and ensure prompt follow-ups.
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times.
• To carry out any other reasonable duties and responsibilities as assigned to by the above Management.
• Able to multitask and well verse in Reservation process / handling OTAs
• Willing to work on shifts, weekends and public holidays

Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Tourism/Hotel Management or equivalent.
• At least 3 Year(s) of working experience in hospitality industries are required for this position.
• Fluent in English and Bahasa Malaysia. (Able to speak in Mandarin will be an added advantage.)
• Pleasant personality and friendly
• Proficiency in PMS and MS Office (Knowledge in using Oasis system will be an added advantage)
• Able to work at KL City Center