Duty Manager- Front Office

RM2,600 - RM3,000 yearly
  • TRAVELODGE CITY CENTRE
  • No 7 Jalan Hang Kasturi, 50050 Kuala Lumpur
  • Feb 07, 2023
Full time Front Office Deparment

Job Description

Job description

Responsibilities:

  • To direct and supervise all activities within Hotel to ensure guest satisfactions delivered.
  • To maintain cleanliness in lobby and Front Office department throughout the shift particularly during shift change and commencement of morning operations.
  • To handle all guest complaints with tack and diplomacy at all times.
  • To coordinate efficient handling of incoming phone calls, email and messages.
  • Liaise with security on patrols of hotel and to act on all emergency situations in accordance with policy ensuring law, order and safety are maintained.
  • To conduct efficient hand over on preceding and following shifts with emphasis on matters requiring follow-up action.
  • To coordinate with night shift staff in preparation of all updates and reports.
  • To ensure all areas of Hotel are prepared for the start of business each day.
  • To ensure proper policies and procedures are followed at all times in relation to all departments.
  • To take turns to be on night shift.
  • To ensure responsibilities & duties of all respective staff are being carried out efficiently.
  • To ensure the conduct & discipline of staff is well maintained.
  • To carry out any other reasonable duties and responsibilities as assigned to by the Front Office Manager and above Management.
  • Able to multitask and well verse in Reservation process / handling OTAs
  • Willing to work on shifts, weekends and public holidays

Requirements:

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Tourism/Hotel Management or equivalent.
  • At least 3 Year(s) of working experience in hospitality industries are required for this position.
  • Fluent in English and Bahasa Malaysia. (Able to speak in Mandarin will be an added advantage.)
  • Pleasant personality and friendly
  • Proficiency in PMS and MS Office (Knowledge in using Oasis system will be an added advantage)
  • Able to work at KL City Center

Job Types: Full-time, Permanent

Benefits:

  • Meal allowance
  • Opportunities for promotion

Schedule:

  • Rotational shift