Guest Services Agent

RM2,000 - RM2,500 yearly
  • TRAVELODGE CITY CENTRE
  • 7, Jalan Hang Kasturi, Kuala Lumpur City Centre, 50050 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Feb 07, 2023
Full time Front Office Deparment

Job Description

Responsibilities:

  • Manage and assist day to day Front Office operation smoothly and systematically, eg. check-in / check-out / cashiering and etc.
  • Able to handle general administration and prepare daily, weekly and monthly report of the Front Office Department.
  • Handles phone calls, reservation's email and OTA bookings.
  • Manages and motivates the Front Office team in order to provide a high standard of service to hotel guests.
  • Ensure consistent compliance of hotel standard of operating.
  • Ensure delivery of quality customer service at any time.
  • Able to multitask and well verse in reservation process.
  • Willing to work on shifts, weekends and public holidays.

Requirements:

  • Minimum 1 year working experience of similar capacity in Front Office
  • Fluent in English and Bahasa Malaysia. (Able to speak in Mandarin will be an added advantage.)
  • Pleasant personality and friendly
  • Proficiency in PMS and MS Office
  • Knowledge in using Oasis will be an added advantage
  • Able to work at KL City Center

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Education:

  • STM/STPM (Preferred)