Chief Steward

-Lead and supervise a team of Stewards on a duty basis, ensuring an exceptional experience for all our customers, whether visitors, performers or event organisers.

-Proactively motivate, coach and monitor performance of section Stewards, providing timely feedback and on-the-job training and tips to enhance their efficiency and service levels.

-Coach and assist Stewards to engage positively with visitors to make them aware of house or event-specific policies, using proactive communication techniques to ensure compliance.

-Assist with ongoing development of Stewards by ensuring any feedback is documented and performance issues are reported so that supervisory and management teams can apply a consistent and proactive approach to enhance service levels.

-Assist the Front of House management team with the organisation and delivery of group training sessions for Stewards, which may include, for example, essential skills, building knowledge and procedures.