F&B Reservation Agent

The F&B Reservation Agent is responsible for handling restaurant reservations efficiently and professionally while delivering excellent guest service. This role ensures accurate booking management, effective communication with outlets, and a smooth dining experience for all guests.

Key Responsibilities

• Handle all restaurant reservations via phone, email, WhatsApp, and reservation systems

• Provide accurate information on restaurant concepts, menus, operating hours, promotions, and special events

• Record and update reservations accurately in the system

• Coordinate closely with restaurant managers and service teams to ensure smooth seating arrangements

• Handle special requests (birthday, anniversary, dietary requirements, VIP guests, etc.)

• Manage walk-in inquiries and waiting lists professionally

• Follow up on confirmations, cancellations, and no-shows

• Maintain guest profiles and preferences for future visits

• Handle guest feedback or complaints politely and escalate when necessary

• Ensure all communication reflects hotel brand standards

• Support F&B administrative tasks when required

Requirements & Qualifications

• Diploma or Certificate in Hospitality / Tourism / F&B Management preferred

• Previous experience in hotel F&B, reservations, or customer service is an advantage

• Excellent communication skills in English (additional languages are an advantage)

• Strong telephone etiquette and interpersonal skills

• Familiar with reservation systems

• Able to work shifts, weekends, and public holidays

• Well-groomed with a pleasant personality

Key Skills

• Customer service excellence

• Attention to detail

• Time management and multitasking

• Problem-solving skills

• Team collaboration