PA to Group General Manager

Key Responsibilities

1. Executive Support

• Manage the GGM’s daily schedule, appointments, meetings, and travel arrangements.

• Prepare meeting agendas, minutes, presentations, and follow-up documentation.

• Handle confidential documents, correspondence, and information with discretion.

• Screen emails, calls, and inquiries; prioritize and respond on behalf of the GGM where appropriate.

2. Administrative & Office Management

• Maintain organized filing systems (physical & digital) for reports, confidential documents, and office records.

• Coordinate monthly/quarterly reports from all departments and compile executive summaries.

• Monitor office supplies, manage requisitions, and ensure the Executive Office functions efficiently.

3. Communication & Liaison

• Serve as the primary contact point for internal and external stakeholders for matters relating to the GGM.

• Coordinate communications between the GGM, hotel management teams, corporate offices, vendors, and business partners.

• Draft letters, memos, announcements, and correspondence with high accuracy and professionalism.

4. Project Coordination

• Assist the GGM in tracking key operational initiatives, deadlines, and project progress across departments.

• Conduct research, prepare data analysis, and support special projects as assigned.

• Liaise with department heads to ensure timely follow-ups and completion of assigned tasks.

5. Event & Meeting Coordination

• Organize internal and external meetings, executive gatherings, and hospitality events.

• Arrange logistics for VIP visits and corporate guests (accommodation, transport, itinerary planning).

6. Hospitality Operational Support

• Assist in monitoring hotel operational standards by compiling feedback and reports.

• Participate in walkabouts or inspections with the GGM when required.

• Support the GGM in hotel performance review tasks and guest service initiatives.

Qualifications & Requirements

Education & Experience

• Diploma or Degree in Business Administration, Hospitality Management, or related field.

• Minimum 3 years of experience as a PA, Executive Assistant, or administrative support role (hospitality industry preferred).

• Experience supporting senior-level executives is an advantage.

Skills & Competencies

• Excellent communication skills (English & Bahasa Malaysia; Mandarin is an added advantage).

• Strong organizational, time management, and multitasking abilities.

• High level of confidentiality, integrity, and professionalism.

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and digital productivity tools.

• Strong interpersonal skills and ability to work with all levels of staff.

• Ability to work under pressure, handle urgent matters, and adapt to changing priorities.

Personal Attributes

• Professional appearance and positive attitude.

• Proactive, resourceful, and detail-oriented.

• Mature, reliable, and capable of independent decision-making.

• Customer-centric mindset aligned with hospitality standards.