Front Office Duty Manager

  • Mercure Miri City Centre
  • Mercure Miri City Centre, Jalan Merbau, Miri, Sarawak, Malaysia
  • Feb 03, 2023
Full time Front Office Deparment

Job Description

Front Office Operation 

  • Conduct daily briefings and ensure that all pertinent information is well received by team members 

  • Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met 

  • Review, analyze and suggest improvement of work flow and standards at the Front Desk 

  • Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates 

  • Communicate with Front Office Manager on all matters regarding guest services & hotel operations 

  • Ensure documentation of all guest related issues using the logbook 

  • Sign media and supervise shift handover procedures  

  • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues 

  • Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently 

  • Assist Guest Relations in greeting, rooming, and sending off guests 

  • Inspect front of house and back of house regularly for cleanliness and orderliness 

  • Ensure that front line staff complies with marketing techniques and maximizes sales 

  • Check billing instructions, monitor guest credit and act upon any discrepancies 

  • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates 

  • Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently 

  • Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies. 

  • Conduct Night Audit Process for hotel 


Team Management  

  • Provide department orientation and training of the hotel service standards, procedures and programs 

  • Constantly monitor team members’ appearance, attitude and degree of professionalism 

  • Motivate and provides a work environment which brings out the best in team members