Job Description

  • Assist in overseeing day-to-day operations to deliver a high level of service for our guests consistently.
  • Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards.
  • Carry out regular checks of all areas of the outlet to ensure cleanliness and tidiness at all times and the functionality of all facilities.
  • Welcome and acknowledge all guests according to standards.
  • Ensure proper festive decorations and food are displayed in order.
  • Provide food and drink recommendations to guests.
  • Handle administration duties include stock ordering, staff roster, billing, daily report, and duty assignments.
  • Resolve personnel problems, hire new staff, and evaluate staff performance.
  • Undertake a busy and fast-paced role with varied duties.
  • Handle and resolve issues or complaints in a professional manner.
  • Conduct briefing and updates to the staff.
  • Any other appropriate duties and responsibility as assigned by the Management.