Barista Supervisor

Key Responsibilities:

Leadership & Team Management

• Supervise daily operations of the café/barista team

• Lead by example on the floor, maintaining high service and cleanliness standards

• Schedule shifts, manage breaks, and ensure adequate coverage during peak hours

• Support hiring, onboarding, and training of new baristas

• Conduct regular check-ins with team members to promote growth and engagement

Customer Service

• Ensure customers receive outstanding service and product quality

• Address and resolve customer issues or complaints professionally and promptly

• Foster a welcoming, energetic atmosphere for players and café guests

Coffee & Product Quality

• Prepare and serve high-quality espresso-based drinks and other beverages

• Ensure all staff follow proper drink preparation, health, and safety protocols

• Monitor stock levels of coffee, milk, supplies, and order inventory as needed

Operations & Reporting

• Open and close café according to venue procedures

• Maintain cleanliness of the coffee bar, machines, and seating area

• Assist with daily cash handling, POS reconciliation, and sales reporting

• Collaborate with the Venue Manager on promotions, events, and seasonal offerings

Qualifications:

• 1+ years’ experience in a barista or café supervisor/lead role

• Strong knowledge of coffee preparation and equipment

• Excellent communication and leadership skills

• Ability to thrive in a fast-paced, team-oriented environment

• Interest in sports, wellness, or social spaces a plus!