SPA Therapist

Description:

A. Job Summary

All applicants must exhibit an approachable and enthusiastic demeanor through body language, eye contact and verbal dialogue.

- Responsible for answering all incoming calls in a friendly and effective manner.

- Exercise proper telephone etiquette and comply with the hotel terminology and Breeze protocol.

- Must be comfortable and effective at phone sales and up-selling.

- Confirm reservations for spa services.

- Assist with group scheduling.

Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze.
- Must stay current on all relevant certifications.
- All therapists must be approachable and enthusiastic with good:
- Body language
- Eye contact
- Verbal dialogue.

Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze.
- Must stay current on all relevant certifications.
- All therapists must be approachable and enthusiastic with good:
- Body language
- Eye contact
- Verbal dialogue.

Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze.

Must stay current on all relevant certifications.
- All therapists must be approachable and enthusiastic with good:
- Body language
- Eye contact
- Verbal dialogue.
- Assist in upkeep FIT Center and arrange for maintenance service from time to time.
Client Services
- Knowing all spa services, pricing and other services provided by the resort.
- Building initial client profile information and Responsible for providing all guests with personal attention, anticipating guests’ needs, escorting guests to the appropriate service area (massage area, nail stations, etc.) and addressing the extra details.
- Responsible for developing a professional rapport with each guest to help build trust and brand loyalty as well as generate more in-depth information for the client profile form.
- Provide guests with the requested information making suggestions and using suggestive selling techniques whenever possible.
- Work to resolve guest challenges with effective and imaginative problem solving.
- Knowledgeable about retail items and educating guests on every product they enquire about.
- Be the first face of Breeze and uphold the ideals of the Breeze philosophy ensuring that guests feel comfortable, relaxed and informed.
- The ability to graciously respond to guests is essential.
- Practice sanitation and safety guidelines provided by the Department of Health and the hotel.

Qualifications:

- Education, Skills & Experience

- Hold Spa Manager License from Ministry of Public Health.

- Ability to obtain and/or maintain local government required licenses, certificates or permits specific to this position.
- Previous experience in spas, hotels, administration or customer service is preferred.
- Ability to communicate fluently in English and the primary language of the workplace both verbally and non-verbally.
- Ability to perform mathematical calculations with speed and accuracy.
- Work independently and take initiative with minimal supervision.
- Excellent interpersonal skills, able to create a professional and comfortable environment for all spa guests and team members.
- Highly organized, ability to multi-task and work well within a team.
- Computer literate (Microsoft Office) and competent in learning new software programs.
Abilities & Equipment
- Maintain working knowledge of the following:
- Spa reservations system
- Point-of-sale system (POS)
- Property management system (PMS)
- Communication systems

- Effectively communicate with all co-workers, spa guests, hotel guests and management to their understanding.
- Exert physical effort in transporting up to 10 kgs.