Job Description
- Review arrival lists to welcome guests.
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral.
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to General Manager when needed
About BERJAYA TIOMAN RESORT
Berjaya Tioman Resort is the largest resort in Pulau Tioman, sprawled over 200 acres across the tropical rainforest with spacious beachfront surroundings at the western edge of Tekek Village. A classic traditional concept of four-star resort, there are large facilities and amenities provided, including function halls, dive center, spa, 18-hole golf course, outdoor team building circuit, swimming pools and various restaurants.