GUEST EXPERIENCE EXECUTIVE

RM3,000 - RM4,000 monthly
  • BERJAYA TIOMAN RESORT
  • Pulau Tioman, Tioman Island, Pahang, Malaysia
  • Jan 26, 2023
Full time Front Office Deparment

Job Description

  • Review arrival lists to welcome guests.
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral.
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to General Manager when needed