Guest Service Agent

RM2,000 - RM2,200 monthly
  • St. Giles Wembley, Penang
  • Georgetown, Penang, Malaysia
  • Apr 23, 2024
Full time Front Office Deparment

Job Description

  • Undertaking front desk service duties.
  • Administering check-in and check-outs.
  • Assigning rooms and issuing keys.
  • Processing guest payments and managing bills.
  • Coordinating with porters, concierge, kitchen staff and housekeeping.
  • Acting as a central source of information for guests during their stay.
  • Resolving problems and dealing with conflict or tension with disappointed guests.