Apprentice Programme - Marketing & Sales Associate

Job Description
Working Days: 5.5 Days

• Monday to Friday: 9.00 AM – 6.00 PM
• Saturday (Half Day): 9.00 AM – 1.00 PM

Sales Associates Responsibilities

• Prepare quotations, proposals, and follow-up communications for clients.
• Ensure that all confirmed events are arranged and carried out according to the approved quotation and the official Event Order document.
• Keep all client records, contracts, and event details properly filed and updated.
• Handle phone calls, emails, and walk-in enquiries related to hotel services, bookings, and events.
• Arrange and accompany clients during hotel site visits and meetings.
• Support the Sales team in preparing paperwork, reports, and sales-related documents.

Event and Function Support (Meetings, Conferences, Weddings, Dinners, etc.)

• Be the main person-in-charge for guests who book events at the hotel.
• Communicate closely with clients to understand their event requirements (e.g., number of guests, setup style, menu selection, technical support).
• Coordinate with all relevant hotel departments (kitchen, banquet, front office, housekeeping, maintenance) to ensure the event is prepared properly.
• Be physically present during the event to monitor setup, assist the client, and handle last-minute requests.
• Ensure everything provided during the event follows what was agreed in the quotation and Event Order.
• After the event, follow up with the client to thank them and get feedback about their experience.

Marketing and Sales Activities

• Assist with marketing campaigns and hotel promotions.
• Help create basic promotional materials (e.g., posters, flyers, social media posts).
• Support the team in generating new sales leads and doing follow-up calls.
• Join sales appointments, client visits, and presentation sessions when required.
• Promote hotel rooms, packages, and event services to walk-in or call-in guests.

Guest and Client Engagement

• Build positive relationships with clients, corporate guests, and event organizers.
• Understand their needs and suggest the best solutions using hotel services.
• Provide friendly and timely service to all clients throughout their booking journey.

Job Requirements

• Open to Malaysian citizens only
• Minimum qualification: Sijil Pelajaran Malaysia (SPM) / Diploma – result slip or certificate is required
• Fresh graduates and first-job seekers are strongly encouraged to apply
• Must be friendly, confident, and enjoy talking to people
• Comfortable making phone calls and meeting clients in person
• Must be able to use basic computer software (Microsoft Word, Excel, email, internet browser)
• Willing to learn, committed to work responsibilities, and able to work in a team

What We Offer

• Valuable, hands-on experience in hotel sales, marketing, and event coordination
• Full exposure to how meetings and events are planned, handled, and supported in a hotel setting
• Training and guidance from experienced hotel professionals
• A friendly and professional working environment at a 4-star hotel
• Strong possibility of being offered a permanent position based on good performance
• Free Meal
• Free Parking
• Medical & Insurance