Guest Services Assistant

RM1,500 - RM1,700 monthly
  • Casa del Rio Melaka
  • Melaka, Malacca, Malaysia
  • Jan 05, 2023
Full time Front Office Deparment

Job Description

  • Extend warm welcome and help to every hotel guest / patrons / passer by greeting “Welcome to Casa del Rio”, “Welcome back” or “How may I assist you?” Bid farewell and express appreciation to all departing guest by saying “Thank you”, “See you again” and “Have a safe journey back.
  • To prepare welcome amenities of cold towels and sorbets for all arriving guest. Mango leaves should be written nicely with guest name in advance. Ensure that fresh bougainvillea available to welcome the guest
  • To conduct quick inspection for arrival rooms. Inspection must be documented in form of checklist. Any unsatisfactory must be highlighted to Housekeeping or Maintenance. 
  •  Checking in of guest must be done efficiently according to the policy and fundamentals outlined by the hotel. All guests must be escorted to room and Senior Crews are responsible to explain on all hotels facilities.
  • Guest folio must be updated after the guest has successfully checked in to the room. Registration card must be properly filled up with guests’ information, attached with related correspondence, payment guarantee and initialed before hand it over to Crew Leader / Manager for checking. After it has been verified, registration cards must be slotted into the In-House Bucket accordingly.
  • To perform cashiering which includes posting, adjustment, transfer of charges, payment collection and foreign currency exchange. Maintain guest account in a systematic manner. All procedures must be performed according to the outline procedures and policy. Senior Crews must assists guest with billing.
  • To ensure that guest check- out arrangement is in order. Check- out must be handled efficiently and professionally with minimum delays based on policy and procedures. To bid the guest farewell.
  • To prepare and balance cashiering transaction at the end of shifts. Report and remittance must be submitted according to the policy and standard. Practice proper cash handover and to highlight any discrepancies to Crew Leader / Manager.
  •  To attend to room related inquiry. Handling room booking in the absence of Reservation Department.
  • Attending to telephone calls with courtesy. To take messages where appropriate. To ensure that all requested wake- up calls are made on time.