Senior Housekeeping Supervisor

Job Purpose

To plans, organizes, co-ordinates and supervises the general operation, cleanliness, maintenance, safety and hygiene of all areas under housekeeping (Rooms, Event Halls & Public area) and establishes training needs and trains others.

Primary duties and responsibilities

• To report to the Executive Housekeeper on the running of the Department during her/his shift.
• To prepare work schedules for the staff effectively.
• To relieve in the absence of the Executive Housekeeper.
• Oversee supervision of areas and staff.
• To assist the Executive Housekeeper in certain responsibility and oversees the day to day operation as established by Executive Housekeeper.
• To ensure that the highest standard of cleanliness and maintenance in all areas under Housekeeping Department are met.
• To assist, assign and supervise any supervisor in their work and handling problems.
• To keep record and send report to Maintenance Department in writing any request for repair and follow-up these requests to ensure that they have been carried out.
• To train, motivate and evaluate staff accordingly.
• To ensure all work done according to the Department’s procedures, systems and policies.
• To ensure that all work done according to the Department’s procedures, systems and policies.
• To ensure that the Company’s Rules and Regulations are being followed.
• To ensure that the keeping of all stock records, printed forms, cleaning and guest supplies are up to date and accurate.
• To receive, store, direct and control the use of housekeeping equipment, supplies and linen.
• Make sure that monthly inventory of linens, guest supplies, chemicals, Housekeeping equipment and office equipment are carried out accordingly.
• To carry out continuous training on the job for all Housekeeping employees.
• To maintain a close working relationship between Housekeeping and other Departments, especially Front Office and Maintenance.
• To handle any guest complaints, missing items, damages and report to the Executive Housekeeper.
• To check Guest Rooms for cleanliness and readiness of occupied rooms and make sure that the highest standards are met.
• To set up cleaning schedules for Public Areas and Rooms.
• To requisite housekeeping purchase for approval of Executive Housekeeper.
• To schedule and supervise the shampooing of carpets of rooms and public areas.
• To ensure that the key policies are followed accordingly – make sure there is control of in the issuing and returning of floor master keys from maids and cleaners.
• To comply with the Hotel’s rules and regulations.
• To promote a good flow of communication with all staff and to conduct meetings in the absence of the Housekeeper if necessary.
• To carry out efficiently instructions or assignments given by the Executive Housekeeper.

Qualifications, experience and skills

• Education: Diploma in Hospitality or equivalent.
• At least two (2) year working experience in supervisory level or related years’ experience in hospitality or similar industry.
• Computer literate.
• Ability to adapt to company systems for daily operations and communications
• Good English proficiency and fast learner.

Required competencies

• Ability to lead and motivate
• Team player spirit
• Sense of ownership/ responsibility over own work
• Problem solving attitude
• Excellent interpersonal and communication skills
• Attention to detail
• Situational awareness
• Ability to navigate through complex operational issues

Working conditions (shifts/ outdoors/ weekends, etc.)

• 6 days work week and requires shift work over weekends, duty roster to be determined by HOD