Front Office Assistant/Client Relations Executive

Job Purpose

Attend to guests courteously and deal promptly with their requests and queries and allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps. 

Primary duties and responsibilities

• Welcome guests during check-in and giving a fond farewell to guest while check-out.
• Providing excellent customer service as per hotel standards.
• Check on VIP reservations and complete their pre-registration formalities.
• To handle all guests without bias and prejudice.
• Handling guest complaints and concerns in an efficient and timely manner.
• Providing information regarding the Hotel, town attractions, activities, etc.
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
• Co-ordinate with housekeeping for clearing of rooms.
• Have up to date information on daily room occupancy.
• Follow the house rules and policies laid down by the management.
• Give proper and complete handover to the next shift.
• Coordinating and multi-tasking job duties in a busy environment.
• Maintain up to date information on room rates, current promotions, offer and packages.
• Ensure that the workplace remains clean and tidy
• Adhere to strict staff grooming and hygiene standards.

Requirements

• Preferable Diploma in Hospitality Management.
• 1 year experience in related field or fresh graduates.
• Must be able to read, speak, write and understand the primary language used in the workplace and basic computer knowledge.
• Ability to adapt to company systems for daily operations and communication.

Required competencies

• Team player spirit
• Sense of ownership/ responsibility over own work
• Problem solving attitude
• Excellent interpersonal and communication skills
• Attention to detail
• Situational awareness