Assistant Housekeeping Manager

1.       Attend or conduct daily briefing or meeting.

2.       Attract, motivate and retain staff. Provide leadership support and be readily accessible.

3.       Assist in interviewing, scheduling, training, developing, empowering, coaching and counselling staff.

4.       Conduct performance, salary reviews and progressive discipline.

5.       Train staff by following OSHA and hotel guidelines for the safe handling of all housekeeping chemicals and equipment.

6.       Review and monitor daily schedule to ensure enough coverage for that day.

7.       Refer and follow up on maintenance/equipment issues with Maintenance. Work closely with the House call Maintenance for simple and quick repairs.

8.       Respond to and follow through on guest requests, concerns and problems to the guest’s satisfaction.

9.       Delegate assignments and supervise all housekeeping staff, including House Attendants, Room Attendants, Lobby Attendants, Turndown Attendants, Linen Room Attendants, and Office Coordinators.

10.   Oversee work of contracted labour, e.g., night cleaners, and make consultations regarding the general maintenance of public areas and Back of the House.

11.   Monitor and perform inventories weekly and monthly. Ensure enough guest supplies, linen supplies and uniforms.

12.   Coordinate with the outside laundry to ensure that room linen/terry, guest clothing and staff uniforms are correctly processed and returned in a timely manner.

13.   Assist with inventory, budgeting, forecasting, and financial planning of the department.

14.   Assist with scheduling and payroll cost controls, such as editing daily employee time cards and entering employee weekly schedules.

15.   Supervise and conduct daily detailed inspections of guest rooms, public areas, Back of House, and the exterior of the hotel. Ensure compliance with the hotel’s Standards of Excellence, health and sanitation standards, and regulations.

16.   Provide support in all areas of housekeeping operations, such as staff training, coaching, and counselling.