Assistant Facilities Manager

Scope of Services

Assistant Facilities Manager (Maintenance, Housekeeping, Safety & Security)

1. Building & Maintenance Management

• Oversee the structural integrity, electrical systems, plumbing, HVAC systems, and general repairs of the hotel.
• Ensure all maintenance activities are completed efficiently with minimal disruption to operations.
• Implement a preventive maintenance program to reduce system failures and extend asset lifespan.

2. Housekeeping & Cleanliness Management

• Supervise the housekeeping department to ensure guest rooms and public areas are well-maintained.
• Implement cleaning standards and hygiene protocols to meet hotel and regulatory requirements.
• Monitor inventory and usage of cleaning supplies, linens, and guest amenities.

3. Safety & Security Management

• Ensure compliance with local safety and security regulations, including Jabatan Keselamatan dan Kesihatan Pekerjaan (JKKP) standards.
• Oversee fire safety systems, security protocols, and emergency response plans.
• Conduct regular safety drills, inspections, and staff training.
• Work closely with external security services to maintain a safe environment.

4. Budget & Cost Control

• Develop and manage the annual budget for maintenance, housekeeping, and security.
• Optimize cost-effective procurement of equipment, cleaning supplies, and security services.
• Monitor and analyze expenditures to identify areas for cost savings.

5. Vendor & Contractor Management

• Coordinate with external contractors and service providers for repairs, security, and housekeeping.
• Ensure vendors meet quality, compliance, and contractual obligations.

6. Staff Management & Training

• Supervise Maintenance, Housekeeping, Safety & Security staff.
• Provide regular training on safety procedures, security awareness, and hospitality service standards.
• Conduct performance evaluations and optimize staffing efficiency.

7. Emergency Response & Crisis Management

• Lead the response to facility-related emergencies, including power failures, water leaks, and security incidents.
• Develop and implement contingency plans for crisis situations.

8. Sustainability Initiatives

• Implement eco-friendly maintenance and housekeeping practices, including energy efficiency, waste reduction, and water conservation.

9. Reporting & Documentation

• Maintain detailed records of maintenance, housekeeping, safety, and security activities.
• Prepare reports on facility performance, guest feedback, and compliance audits.

10. Liaison & Coordination

• Work closely with Front Office, F&B, and other departments to ensure smooth hotel operations.
• Address guest complaints related to facilities, housekeeping, and security in a timely manner.

11. Additional Responsibilities

• Perform any other duties as required by Management from time to time.