Job Description
PLANS AND COORDINATES THE OPERATION AND MANAGEMENT OF THE FRONT OFFICE
IMPLEMENT COMPANY POLICIES AND PROCEDURES AS DETAILED IN THE FRONT OFFICE MANUAL
CONTROL THE PREPARATION OF ROOM OCCUPANCY FORECAST ON DAILY, WEEKLY AND MONTHLY BASIS.
HANDLE GUEST COMPLAINS TO SATISFACTION OF ALL PARTIES.
ENSURE ALL FRONT OFFICE STAFF PERFORMED DUTIES IN ACCORDANCE WITH HOTEL STANDARDS AND POLICIES.
CONTRIBUTES TO PROFITABILITY OF THE HOTEL THROUGH MANAGEMENT OF OCCUPANCY LEVELS.
