Job Description
We are looking for Ambassador who are enthusiastic, optimistic and treat everyone with respect. You will work together with the fellow ambassadors to deliver exceptional service for our guests. We don’t need you to have hotel experience, we want you to have a genuine interest and passionate on what you do!
What is your role?
- You are responsible to welcoming our guests to the world of citizenM
- You will have to assist our guests at our check-in and check-out kiosks; carry and store guest luggage in the luggage room
- You need to handle cash and other forms of payment
- You also need to prepare and serve all food & beverage related items by following all food safety and sanitation procedure
- You must maintain the hotel environment to ensure a clean and comfortable experience
- You will assist in societyM meeting rooms and functions
- You will have to promote the retail items at collectionM
- You are responsible for the shift opening, closing and side duties
- You need to re-stock bar, pantry, societyM and collectionM
- You need to familiar with Hotel Management System, Point of Sale System and Kiosk
- You will have to update and record all the guest feedback properly
- You must demonstrate exceptional product knowledge of all the hotel products
- You need to be informative about hotel surroundings and able to offer advice to the guest whenever required
What are we looking for?
- Candidate with a genuine, real caring, energetic and fun personality
- Candidate who thrive on turning traditional thinking on its head and want to do things right at first time
- Candidate who are able to communicate in English, both in verbal and written (other language abilities are welcome too!)
- Candidate that able to work well both independently and as part of the team
- Candidate who are computer literate
- Candidate who are local or permanent resident in Malaysia
What do we provide to you?
- You will be working 5 days a week with shifts rotation to be based on the monthly duty roster
- You will be provided with meal allowance and exclusive citizenM uniform
- You will be provided learning & development opportunities and career advancement opportunities
- You will have task force opportunities in global citizenM properties
- You can enjoy discounts for rooms and F&B
- You will be provided medical, dental, hospitalization and insurance coverage
Are you ready to explore a new way of working? Click the ‘Apply Now’ and you are one step ahead to an outstanding career!
(*This position is open to Malaysians and PR holders only.)
citizenM is a hotel providing affordable luxury for the mobile citizens of the world.
With style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design driven, and cost conscious.
We currently have hotels in Amsterdam, London, Glasgow, New York and Paris, with more to come in Europe, the USA and Asia. We are proud to have put the hospitality back into the hospitality industry, and have received numerous awards for our groundbreaking approach.
citizenM is a global hotel company that dares to be different in everything we do. This means our hotels are not traditional… and neither are our support offices. We're open-minded, with open hearts and global minds. Looking for people who love people, that's how we make the world feel at home.