Reservation Agent

Job Descriptions

• Strong customer service skills and able to maintains highest standard of professionalism and attitude with guest, bookers, group, travel agents and internal room reservation related matters.
• Processes reservations by mails, telephone, fax or central reservation system with upmost accuracy and attention to detail.
• Ensure prompt and accurate responses to all incoming correspondence pertaining to room reservations,
• Responsible to follow-up on payment bookings, keep records on reservation traces daily and ensure proper filling for booking correspondences.
• Adhere to all company credit policies to ensure all revenue expected will be received
• Performs other duties as and when required.

Job Requirements

• Candidate must possess at least a Primary/Secondary School/SPM/"O" Level
• At least 1 year(s) of working experience in the related field is required for this position.
• Good spoken and written communication abilities in Bahasa Malaysia and English, Mandarin is an added advantage
• Able to work independently and with minimum supervision
• Pleasant with positive attitude
• Fresh graduates are encouraged to apply