Sales Manager

Job Description

·          A sales manager is responsible for leading and overseeing a sales team, developing sales strategies, setting sales goals, coaching sales representatives, managing sales budgets, analyzing sales data, and ensuring the team consistently meets or exceeds sales targets, ultimately driving revenue growth for the company

·         Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.

·         Creating and implementing comprehensive sales plans to achieve company sales objectives, including identifying market opportunities and target customer segments. 

·          Approves space release for catering to maximize revenue (DOS, Group)

·        Regularly monitoring sales activity, analyzing sales data, and providing feedback to sales representatives to identify areas for improvement. .

·         Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

·         Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.

·          Lead Revenue Management with completing accurate six period projections.

·          Reviews sales and catering guest satisfaction results to identify areas of improvement.

·         Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

·         Interacts with guests to obtain feedback on product quality and service levels. • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. • Empowers employees to provide excellent customer service.

·         Observes service behaviors of employees and provides feedback to individuals and/or managers.

·         Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

·         Ensures that a customer recognition program is in effect throughout Sales.

·         Executes and supports the company’s Customer Service Standards and property’s Brand Standards.

·         Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

·         Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

·          Develops and manages relationships with key stakeholders, both internal and external.

Requirements:

·         Must possess at least Diploma/Bachelor/Master for any discipline

·         Diploma/Bachelor/Master in any related in this field.

·         Minimum 4 year working experience

·         Work experience in the hotel industry is a bonus

·         Required skill(s): Passionate, excellent communication and organizational skills

·         Working Day: 5 Days Per-Week

·          Working Hour: Office Hour

Benefits:

·         Public Holiday, Annual Leave, Medical Leave

·         Staff Meal, Free Parking