JOB SUMMARY – GENERAL SCOPE AND PURPOSE

To efficiently and promptly handle all guest luggage and room all arriving guests as requested and in accordance with standards and procedures.

To greet and bid farewell to all guest and to direct traffic at front driveway as necessary, in order to ensure smooth traffic flow, and keep driveway clear of any traffic jammed.

To provide doorman services to guests promptly and efficiently ensuring guests satisfaction and adhering to the standard required by the hotel.

DUTIES AND RESPONSIBILITIES

OBJECTIVE

• To achieve a high level of guest satisfaction, consistency and efficiency in service and politeness among the members of the staff.
• To control Concierge expenses to a minimum level and to maximize the revenue through room sales and outlets recommendation.   

DUTIES

°         To be acquainted with checking in and checking out procedures.

°         Transport all guest luggage to and from guest rooms promptly and efficiently; handle all luggage with care.

°         Escort guests to their rooms as required and explain room features and amenities; ensure for guest comfort and satisfaction.

°         Store and retrieve guest luggage as required or requested in accordance with established procedures.

°         To know correct method of carrying luggage and proper placement in the room.

°         To know the general layout of the rooms and to be able to show and explain room facilities to guests.

°         To be “the eyes and the ears” of the hotel and report any unusual happening to the Bell Captain or Manager on duty.

°         All guests message, incoming fax, parcel and mails to send up promptly without delay.

°         To assist guests and clients or their chauffeurs in the parking of their vehicles with utmost ease and convenience in the absence of valet.

°         To be able to operate elevators.

°         Baggage trolleys to be polished and maintained properly.

°         Maintain logbook and control movement of health club masseurs.

°         Adhere to Bellboy Station/ manning rotation system.

°         To be familiar with Front Office Policies and Procedures, Job Description and Employee Handbook.

°         Drive buggy car in most effective and careful manner

°         To report any irregularities on the buggy car to superior

°         Perform other duties, which are assigned by the superior from time to time.

°         To open vehicles and main entrance doors for guests upon arrival and departure.

°         Has complete control of front entrance.

°         Keep driveway and walkways clean at all times.

°         Assist guest in getting into and out of limousines, taxis and cars.

°         Assist in checking luggage.

°         Keep front of the hotel clear during fire alarm.

°         To ensure that all vans, buses, and coaches are parked at the designated place

°         Be knowledgeable of city streets, locations, restaurants and major attractions as well as city-wide events and activities.

°         To check and clean the hotel’s vehicles, ensuring good condition and image at all times.

°         Well groomed and in uniform; ensure for the immaculate physical appearance of hotel entrance and lobby.

°         Know all emergency, fire and security procedures and ensure that all assigned personnel are cognizant of same.

°         Take responsibility for any tasks required ensuring guest satisfaction and assisting with administrative duties and special projects as requested.

°         To perform special task as assigned by superior from time to time

°         To be familiar with Front Office Policies and Procedures, Job Description and Employee Handbook.

°         Assist guest in transportation request to Main Resort & Airport 

PERSONNEL

• Wear the proper uniform and report to work punctually.
• Attend briefings and meeting as scheduled
• Attend the departmental training as scheduled.
• Ensure that new staffs are well trained to keep up the standard.
• To minimize overtime.
• To maintain good working relationship within Front Office department and with other department.

LEADERSHIP

• To build and maintain the team work among all Front Office staff.
• Providing excellent self discipline.
• To give respect to gain respect.

GUEST SATISFACTION

• To follow up all guest request and complaint and to establish preventive actions from future recurrence.
• Ensure to provide courteous and professional manner and service at all time.
• Maximize using guest name.