Executes all functions of the Conference and Banquet operations to achieve the optimum departmental revenue targets
Conducts sales visits, telephone calls, writes letters, sends emails and extends invitations to clients to visit the hotel
Follows up on all enquiries
Analyses historical and other statistical information
Entertain clients with the object to secure business or strengthen ties when required
Negotiate terms pertinent to the sale of conference and banqueting services
Conduct site inspections and tour familiarizations
Conduct client interviews
Establish leads from newspapers, magazines, relevant industry documents and follow up
Maintain a regular pattern of sales calls
Develop and maintain contact with business generations, meeting and convention planners, visitors/convention Bureau/ travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to hotel business
Assist in the co-ordination of conference sales/promotional events and activities
Assist in the operation of banquet functions
Liaise with Reservations for space allocation and priority
Conducts daily briefings and other meetings as needed to obtain optimal results
Handles administrative works and keeps up-dated files on the following Conference matters including:
Past, present and future events
Menus and beverage lists
Finance
Standards
Personnel and Training
Entertainment
Meetings
Other hotels Conference and Banqueting operations
Projects
Material and Equipment
Miscellaneous
Liaise with the Purchasing Manager for any purchases needed for the Catering department
Liaise with the Graphic Department and Print Shop or external agencies to produce art work and printed material needed for the Conference department
Monitors local competitors and compare their operation with his/her operation
Solicits business and follow up on referrals and potential sales leads
What we need from you?
Diploma or Vocational Certificate in Sales & Marketing, Hotel Management, Business Administration, or related field preferred
1 year related experience or an equivalent combination of education and experience
Crowne Plaza Kuala Lumpur City Centre is the perfect place to stay for business travelers and leisure seekers alike. Located in the heart of the city, our hotel is within walking distance of all the major attractions, including the Petronas Twin Towers, KLCC Park, and the Bukit Bintang shopping district.