FOOD & BEVERAGE SERVER

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner.

1. To report for duty punctually wearing the correct employee fashion and name badge at all times.

2. To greet and seat guests according to standards set in the departmental operation manual.

3. To do side duties as assigned on a daily basis by the Captain or Outlet Head.

4. To serve food and beverage to guests according to established performance standards.

5. To handle guest enquiries in a courteous and efficient manner.

6. To provide a courteous and professional service at all times.

7. To maintain a good working relationship with colleagues, and all other departments.

8. To have a complete understanding of and adhere to the hotel’s policy relating to fire , hygiene , health and safety .

9. To maintain a high standard of personal appearance and hygiene at all times.

10. To have a complete understanding of the hotel’s employee handbook and adhere to the regulations contained within.

11. To carry out any other reasonable duties and responsibilities assigned.

12. To respond to change in the departmental function as dictated by the industry, company or hotel.