Front Office Manager

Overview:

We are seeking a dynamic and experienced Front Office Manager for our Five Star Resort. The Front Office Manager will oversee the overall front office operations, to ensure profitability, control costs, and quality standards to ensure overall guest satisfaction. Oversee room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue.

Responsibilities:

1. Ensure exceptional guest service by providing personalized attention and resolving any guest concerns or complaints.
2. Maintain a high level of knowledge about the resort's facilities, services, and local attractions to assist guests effectively.
3. Develop and implement guest service standards and procedures to enhance guest satisfaction.
4. Oversee the daily operations of the front desk, including check-in, check-out, and guest registration processes.
5. Monitor and manage room inventory to maximize occupancy and revenue.
6. Collaborate with the sales and marketing team to optimize room rates, promotions, and packages.
7. Generate revenue through upselling, cross-selling, and promoting resort services and amenities.
8. Maintain effective communication channels with other departments, such as housekeeping, maintenance, and food and beverage, to ensure smooth operations.
9. Coordinate with the sales and marketing team to promote the resort's packages and offers
10. Implement training initiatives to ensure consistent service standards and continuous improvement

Requirement:

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Proven experience as Front Manager or similar role in the hospitality industry.
• Exceptional leadership and decision-making skills.
• Strong understanding of resort management software (e.g: OPERA System)
• Solid understanding of hospitality procedures and best practices.
• Excellent problem-solving and customer service skills.
• Hands-on experience and thrive in practical, action-oriented person
• Proficiency in English & Bahasa Malaysia; knowledge of additional languages (Chinese, French, German) is a plus.
• Flexibility to work in shifts, during weekends, evenings, and holidays.
• CPR and First Aid certification is a plus.

Physical Requirements:

1. Ability to stand for long periods.
2. May be required to work in outdoor settings.
3. Working Conditions:

While most tasks will be performed indoors, some duties may require outdoor work in varying weather conditions. The Front Office Manager may be required to work nights, weekends, and holidays based on the resort's operational needs.

Equal Opportunity:

Our resort is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status in accordance with applicable law