IT/AV Officer / Executive

Key Responsibilities:

1. Technical Support:

• Respond promptly to IT-related requests and emergencies from staff and guests.
• Provide on-site and remote support for hardware, software, and network issues.
• Assist with the setup and troubleshooting of audiovisual equipment for meetings, events, and daily operations.

System Monitoring & Maintenance:

• Monitor computer systems, networks, and peripheral devices for malfunctions and errors.
• Ensure reliable internet connectivity throughout the hotel, addressing any network issues promptly.
• Perform regular maintenance, updates, and upgrades on hardware and software systems to ensure optimal performance.
• Manage and maintain hotel management systems, including property management software (PMS).

Installation & Configuration:

• Install and configure new hardware, including computers, servers, printers, and other peripherals.
• Deploy and update software applications such as Microsoft Office, antivirus programs, and operating systems.
• Set up and manage in-room technology solutions, including smart TVs, Wi-Fi connectivity, and IoT devices.

Audiovisual & Event Technology Management:

• Maintain and support audiovisual equipment, including projectors, sound systems, microphones, and video conferencing tools used in meetings and events.
• Ensure all audiovisual systems are functioning correctly before and during events, addressing any technical issues promptly.
• Coordinate with event planners to understand technical requirements and provide necessary support.

Troubleshooting & Repairs:

• Diagnose and resolve technical issues related to IT infrastructure, ensuring minimal downtime.
• Implement repairs and system updates based on diagnostic assessments.
• Generate detailed error, diagnostic, and repair reports for documentation and analysis.

Training & Support:

• Provide training sessions for staff on the use and maintenance of various computer systems, software applications, and audiovisual equipment.
• Develop user guides and documentation to assist staff and guests with common IT tasks and troubleshooting.

F&B Event Support:

• Assist with the setup and breakdown of event spaces, including arranging tables, chairs, and equipment as required.
• Serve food and beverages during functions and events, ensuring high standards of service.
• Support the F&B team in maintaining cleanliness and organization in event areas.
• Address guest inquiries and requests related to F&B services during events.

Continuous Improvement:

• Stay updated with the latest developments in hardware, software, networking protocols, and diagnostic techniques.
• Recommend and implement improvements to enhance the hotel’s IT infrastructure and guest technology experiences.
• Identify opportunities to streamline event support processes and enhance service delivery.

Requirements:

1. Educational Background:

• Diploma or Degree in Computer Science, Information Technology, or a related field.

Experience:

• Minimum of 1 year’s experience in an IT support role, preferably within the hospitality industry.
• Experience in F&B services or event support is highly desirable.

Technical Skills:

• Proficient in multiple operating systems, including Windows, macOS, and Linux.
• Strong knowledge of IT hardware, including computers, servers, networking equipment, and peripheral devices.
• Familiarity with hotel management software (e.g., PMS) and audiovisual systems used in conference and event settings.
• Experience with network administration and troubleshooting.
• Knowledge of maintaining and supporting projectors, sound systems, and other audiovisual equipment.

Service Skills:

• Basic knowledge of F&B operations and service standards.
• Ability to perform physical tasks related to event setup and service, including lifting and arranging equipment.

Soft Skills:

• Exceptional customer service skills with the ability to remain calm and effective under pressure.
• Excellent analytical thinking and problem-solving abilities.
• Strong communication skills to effectively interact with staff, guests, and vendors.
• Ability to multitask and manage time efficiently in a dynamic environment.

Additional Qualifications:

• Certifications such as CompTIA A+, Network+, or relevant IT certifications are a plus.
• Ability to work flexible hours, including evenings, weekends, and during events as required by hotel operations.
• Knowledge of cybersecurity best practices to ensure the protection of hotel data and systems.
• Basic food handling certification or willingness to obtain one may be required.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• Dynamic and supportive work environment in a prestigious 4-star hotel.
• Training in both IT and F&B operations to enhance skill sets.
• Free Meals & Parking
• Medical & Insurance