Bellman

• Greet and escort guests to rooms 

• Open doors and assist guests/ visitors entering and leaving property 

• Inform guests of property amenities, services and hours of operation and local areas of interest and activities 

• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area 

• Assist with luggage storage and retrieval 

• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors       

• Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager 

• Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information 

• Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities and thank guests with genuine appreciation 

• Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards 

•  Read and visually verify information in a variety of formats (e.g. small print)  

• Move at a speed that is required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift 

•  Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance 

• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors     

• Perform other duties as assigned 

Accountability    

• Completion of assigned tasks as per the hotel/guest instructions 

What we need from you? 

• 1 year experience in concierge or an equivalent combination of education and experience