Supervisor (Room/Linen & Laundry)

• Supervise the implementation of housekeeping standards and procedures in relation to: 

• Maintain a current and thorough knowledge of all housekeeping systems 

• Open and close the shift and ensure effective shift hand over 

• Distribution and collection of keys 

• Management of all incoming and outgoing calls 

• Solve employee grievances 

• Perform Room allocations 

• Perform Room inspections 

• Prioritize arrival rooms 

• Liaise with Front Office for guest and hotel requirements  

• Ensure guest valet is processed and delivered in a timely manner 

• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories) 

• Manage all special requests made by guests 

• Ensure consistency within the department 

• Management of lost property for the hotel 

• Ensure you have complete knowledge of room types, layouts and facilities 

• Manage storage areas 

• Number of employees supervised: Room Attendant/ Housekeeping Coordinator/ Housekeeping Order-Taker/ Public Area Attendant 

• Key Metrics are cleanliness of Room and Public Area and rate of Guest Room turnover 

• Maintain adequate stock levels 

• Complete stock takes as required 

• Maintain stock levels 

• Conducts shift briefings to ensure hotel activities and operational requirements are known  

• Works with Superior and Human Resources on manpower planning and management needs 

• Perform other duties as assigned 

What we need from you? 

• Diploma in Hotel Administration, Hotel Management or equivalent.  

• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.   

• Type and level of experience required may vary slightly based on size and complexity of operation