Hyatt Regency Kuantan Resort

Mission

We provide Authentic Hospitality

We make a difference in the lives of those we ‘touch’ everyday – that is our definition of hospitality. We do this in an environment that respects all people and all ideas. We do it in an efficient way that leads to superior results.

Goals

We aspire to be the preferred brand in each of the segments we serve...most preferred among our: 

Employees
Guests 
Owners (both third party property owners as well as stockholders)    

Values

Mutual Respect = listen well, verify, acknowledge 
Intellectual Honesty and Integrity = tell and accept the truth, honor your commitments
Humility = let actions speak for themselves, recognize the contributions of others 
Fun = don't take yourself too seriously 
Creativity and Innovation = challenge conventional wisdom, take action/risks, evaluate

Jan 29, 2024
Full time
RM2,000 - RM2,500 monthly
Hyatt Regency Kuantan Resort Kuantan, Pahang, Malaysia
Main Duties Implementation of Standards Follows all Hyatt Events Standards when assisting Executives and Associate Directors to prepare proposals and contracts, providing administrative support and creating internal Event Confirmations. Fully and correctly uses Envision. Maintains complete records of all Letters of Agreement and quotes for the hotel as per Hyatt’s Policies & Procedures.   Customer Service Provides courteous and professional service to our internal customers in other departments. Develops Event Confirmations creation skills by preparing Event Confirmations for internal functions and menu tastings.   Supporting Executives, Managers and Associate Directors Provides administrative support for Executives and Associate Directors, including but not limited to creating proposals and contracts after receiving an Envision activity and typing up menus, place cards and table plans....
Nov 23, 2023
Full time
Hyatt Regency Kuantan Resort Hyatt Regency Kuantan Resort, Teluk Cempedak, Kuantan, Pahang, Malaysia
Main Duties Customer Service Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division. Ensures all associates provide a courteous and professional service at all times. Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. Maintains positive guest and colleague interactions with good working relationships.   Operational To assist in the smooth and efficient operation of the pool area as per the standards laid down. To maintain vigilance and observe pool activities responding to situations as they occur. Must be completely conversant with first aid & life saving techniques. To contribute to the spa sales To provide a courteous, professional, efficient and flexible service at all times,...
Nov 23, 2023
Full time
Hyatt Regency Kuantan Resort Bayou Spa, Hyatt Regency Kuantan Resort, Teluk Cempedak, Kuantan, Pahang, Malaysia
Main Duties Administration  To develop the Standard Operating Procedures Manual and ensure its adherence.  To establish business relationship with all vendors and to develop all product inventories.  To establish organizational charts and job descriptions, to develop standard operating procedures for  the club and the personnel policies for the department and facility.  To establish an ongoing administrative control.  To attend regular departmental communications meetings and ensure that departmental briefings and  meetings are effective and conducted as necessary.  To help maintain and utilize other associate communications channels, e.g., notice boards, logbooks,  handover reports, etc.  To oversee the effective scheduling of all services and special programming.  To ensure that an organized and efficient filing system is implemented for the department.  To ensure the place of work and surrounding areas are kept clean and organized at all times.  To ensure all...
Nov 23, 2023
Full time
Hyatt Regency Kuantan Resort Hyatt Regency Kuantan Resort, Teluk Cempedak, Kuantan, Pahang, Malaysia
Main Duties Customer Service Provide a courteous and professional service at all times. Handle guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up. Maintain positive guest and colleague interactions with good working relationships.   Operational Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Work in a supportive and flexible manner with other departments. Carry out and completes all maintenance works/requests according to the established schedule and ensures high quality of finishing work.  Pays particular attention to guest related jobs. Avoid unsightly hazards and complies with all local regulations and codes. Properly handles and maintains all power tools. Submit request to the...
Nov 23, 2023
Full time
Hyatt Regency Kuantan Resort Hyatt Regency Kuantan Resort, Teluk Cempedak, Kuantan, Pahang, Malaysia
Main Duties Customer Service Provide a courteous and professional service at all times. Handle guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up. Maintain positive guest and colleague interactions with good working relationships.   Operational Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Work in a supportive and flexible manner with other departments. Carry out and completes all maintenance works/requests according to the established schedule and ensures high quality of finishing work.  Pays particular attention to guest related jobs. Avoid unsightly hazards and complies with all local regulations and codes. Properly handles and maintains all power tools. Submit request to the...
Nov 23, 2023
Full time
Hyatt Regency Kuantan Resort Hyatt Regency Kuantan Resort, Teluk Cempedak, Kuantan, Pahang, Malaysia
Main Duties Customer Service Provides a courteous and professional service at all times. Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up. Maintains positive guest and colleague interactions with good working  relationships.   Operational Ensures that all company minimum brand standards have been implemented. Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Washes, peels, cuts, and seeds vegetables and fruits. Cleans, cuts, and grinds meats, poultry and seafood. Dips food items in crumbs, flour, and batter to bread them. Stirs and strains soups and sauces. Weights and measures designated ingredients. Carries pans, kettles, and trays of food to and from workstations, stove and...
Nov 23, 2023
Full time
Hyatt Regency Kuantan Resort Hyatt Regency Kuantan Resort, Teluk Cempedak, Kuantan, Pahang, Malaysia
Main Duties Administration Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes. Assists with the preparation of the annual Food and Beverage Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of associates. Assists with the preparation and regular update of the Food and Beverage Departmental Budget, in close cooperation with the Chef De Cuisine ensuring that targets are met, and costs are effectively controlled. Assists to conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.   Customer Service Provides a courteous and professional service at all times. Ensures that associates also provide excellent service to...
Nov 23, 2023
Full time
Hyatt Regency Kuantan Resort Hyatt Regency Kuantan Resort, Teluk Cempedak, Kuantan, Pahang, Malaysia
Main Duties Administration Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental operations Manual are strictly adhered to. Assists in the preparation and updating of the Housekeeping Departmental Operations Manual. Conducts regular communications meetings, ensuring that departmental briefings and meetings are effective carried out. Reads and updates the Communications Log Books. Prepares monthly activity reports. Coordinates and maintains equipment maintenance reports and records.   Customer Service Ensures Housekeeping Team Leaders and Attendants deliver the brand promise and provide exceptional guest service at all times. Ensures Housekeeping Team Leaders and Attendants also provide excellent service to internal customers as appropriate. Handles all guest and internal customer complaints and...
Nov 21, 2023
Full time
Hyatt Regency Kuantan Resort Hyatt Regency Kuantan Resort, Teluk Cempedak, Kuantan, Pahang, Malaysia
Main Duties Customer Service Ensures the delivery of brand promise and provides exceptional guest service at all times. Provides excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Establishes a rapport with guests maintaining good customer relationships.   Operational Ensures that minimum brand standards have been implemented. Works closely with other outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Works in a supportive and flexible manner with other departments. Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage...
Nov 21, 2023
Full time
Hyatt Regency Kuantan Resort Hyatt Regency Kuantan Resort, Teluk Cempedak, Kuantan, Pahang, Malaysia
Main Duties Customer Service Ensures the delivery of brand promise and provides exceptional guest service at all times. Provides excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Establishes a rapport with guests maintaining good customer relationships.   Operational Ensures that minimum brand standards have been implemented. Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Works in a supportive and flexible manner with other departments. Maintains par stocks of all equipment and guest supplies as required. Seats, takes orders...
Nov 21, 2023
Full time
Hyatt Regency Kuantan Resort Hyatt Regency Kuantan Resort, Teluk Cempedak, Kuantan, Pahang, Malaysia
Main Duties Administration Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. Assists to prepare and update Departmental Operations Manuals as appropriate. Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.   Customer Service Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. Ensures that associates also provide excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships....
Nov 21, 2023
Full time
Hyatt Regency Kuantan Resort Hyatt Regency Kuantan Resort, Teluk Cempedak, Kuantan, Pahang, Malaysia
Main Duties Administration  Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy,  and that the Hotel Actions have been implemented where appropriate.  Oversees the preparation and update of individual Departmental Operations Manuals.  Ensures all Event Service Standards are implemented and adhered to.  Ensures the Daily logbook is well maintained and incidents are followed up appropriately.  Conducts regular divisional communications meetings and ensure that departmental briefings and meetings  are effective and conducted as necessary. Customer Service  Follows Event Standards for customer service  Oversees relevant Event Service Leaders, checking on the progress of each Event as they strive to meet  and exceed the guest’s expectations.  Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.  Ensures that associates also provide excellent service to internal...
Nov 21, 2023
Full time
Hyatt Regency Kuantan Resort Hyatt Regency Kuantan Resort, Teluk Cempedak, Kuantan, Pahang, Malaysia
Main Duties Customer Service Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division. Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. Maintains positive guest and colleague interactions with good working relationships.   Operational Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications. Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures. Connects local and international calls quickly, courteously and accurately. Handles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls. Acts...
Nov 21, 2023
Full time
Hyatt Regency Kuantan Resort Hyatt Regency Kuantan Resort, Teluk Cempedak, Kuantan, Pahang, Malaysia
Main Duties: Administration Maintains the Daily Log Book. R eports “Lost and Found” items.   Customer Service Delivers the brand promise and provide exceptional guest service at all times. Provides excellent service to internal customers as appropriate. Be familiar with the hotel’s products and services and policies. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out. Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.   Financial Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping,...