Pelangi Beach Resort & Spa, Langkawi

Spread across 30 acres of landscaped grounds alongside a stretch of palm fringed beachfront, Pelangi Beach Resort & Spa Langkawi is a 5-Star International resort managed by Tradewinds Hotels & Resorts Sdn Bhd.

Designed after the style of a traditional Malay village house raised on stilts, the resort with 350 enchanting ethnic wooden chalets, offers luxurious accommodation, dining and unrivaled facilities complemented by its hallmark signature service of Malaysian Hospitality From The Heart.

We are currently looking for a dynamic and highly motivated individual who would like to embark on an exciting career to join us.

Apr 28, 2023
Full time
RM1,500 - RM1,800 monthly
Pelangi Beach Resort & Spa, Langkawi Pantai Cenang, Langkawi, Kedah, Malaysia
Guest Relations Officer responsibilities include: ·       Welcoming guests in a friendly and professional way ·       Addressing and escalating customer complaints ·       Providing information about facilities, events and other services   Job brief We are looking for a Guest Relations Officer to provide high-quality service to our resort customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities. Responsibilities ·       Review arrival lists to welcome guests ·       Attend to special guests (e.g. VIPs) and answer their inquiries ·       Help prepare welcome folders with collateral...