The Pines Melaka

Front Desk Cum Reservation Assistant Job Description - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests upon their arrival as well as answer questions and address complaints. - Perform Cashiering Task. - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (e.g. contact details and exact dates of their stay) - Provide information about our hotel, available rooms, rates and amenities - Respond to clients’ complaints in a timely and professional manner - Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. - Upsell additional facilities and services, when appropriate - Maintain updated records of bookings and payments - Assisting and advising customers who may be choosing...

Key Responsibilities :- 1. Assigned task to staff and explain what expected from them 2. Investigate and addressing guest comment or complaint 3. Provide training to the staff with proper equipment and method 4. Screening staff performance and recommend to superior regards to promotion or discipline action 5. Held daily morning briefing regards to daily events, vip 6. Checking and inspect room on daily routine basis, ensure its up to standard requirement 7. Work closely with superior regards to Vip, event on the day 8. Accountable for any negative or positive comment 9. Self-motivate, able to drive the team to perform 10. Able to delegates duties to others 11. Any duties given by superior Qualifications & Requirements:- 1. SPM or equivalent 2. Computer literate 3. Physically fit and mobile 4. Confident and able to motivate others 5. Flexible working hours 6. Honest and trustworthy 7. Have at least 1 year working experience in...

Key Responsibilities •    Help to prepare the meal ingredients for the Chef de Partie and Sous Chefs such as chopping, peeling, and washing vegetables. •    Monitor the expiry dates of the ingredients and alert the Chef de Partie and Sous Chef of the near expired raw materials •    Make sure all the food and raw materials are stored properly.  •    Monitor food quality while preparing food. •    Assist in plating up special event meals as assigned. Qualifications & Requirements •    Higher Secondary / Foundation in Culinary Arts or equivalent •    Ability to work independently. •    Minimum 1-year experience in F&B or Kitchen Operations •    Willing to work long hours, weekends & Public Holidays •    Ability to work well in a team

Key Responsibilities : 1. Assigned supervisor on their duties and explain what is expected 2. Supervise and coordinates the team or activities of the day 3. Able to communicate with relevant department regards to rooms or public area requirement for the day 4. Maintain a clear and efficient communication with relevant department 5. Schedule cleaning program or activities for the rooms and public area 6. Work closely with superior on task schedule of the department 7. Instill self-confident and practice safe work habits with the team member 8. Coordinate with vendors e.g Pest control, laundry services 9. Attend to any guest complaint and gives feedback efficiently 10. Provide support to your superior regards to department operations 11. Recommend to superior on staff promotion or discipline action 12. Any other duties assign by superior Qualifications & Requirements : 1. SPM or equivalent 2....

Security Officer •    Responsible for the safety and security of guests, employees and establishment needs •    Report to Manager all hotel property deficiencies and safety or security hazards •    Initiate action to improve a hazardous situation immediately •    Implement procedures for security and emergency incidents •    In the event of fire, be thoroughly familiar with and guided by the hotel’s emergency plan •    Be familiar with location of fire alarms and fire fighting equipment •    Maintain the security system •    Monitor staff clocking on and off duty •    Allocate staff locker keys as necessary •    Conduct random checks of key registers in telephone room, banqueting, engineering, stewarding and housekeeping to ensure the hotel’s key control policy is adhered to and report on discrepancies •    Maintain a 24 hour surveillance of those areas that are frequented by guests and all work areas  •    Maintain a vigil on the closed circuit TV system and inform security...

Key Responsibilities • Greeting guests and responding to queries. • Changing bed linen and making beds. • Replacing used towels and other bathroom amenities, such as shampoo and soap. • Sweeping and mopping floors. • Vacuuming carpets. • Dusting and polishing furniture. • Emptying trash containers and ashtrays. • Restocking beverages and food items in the minibar. • Cleaning public areas, such as corridors. • Reporting any technical issues and maintenance needs. • Updating status of guest rooms on assignment sheet. • Returning and restocking cleaning cart at shift end. Housekeeping Attendant Requirements: 1.   High school diploma, preferred. 2.   Previous guest service and/or housekeeping experience. 3.   Experience using industrial cleaning equipment and products. 4.   Flexible working hours. 5.   Ability to work with little or no supervision while meeting high-performance standards. 6.   Physical mobility and stamina. 7....