Mercure Miri City Centre

Accounting & Finance  Oversee the daily operations of the Finance department , Purchasing and IT sections. Direct and coordinate hotel financial planning and budget management functions for both owning and managing companies. Monitor and analyze monthly operating results against budget Direct and coordinate debt financing and debt service payments with external agencies Prepare annual reports of actual revenues, transfers, and expenses Analyze financial outlooks and prepare financial forecasts Prepare financial analysis for contract negotiations and product investment decisions Ensure compliance with local, state, and federal budgetary reporting requirements Establish and implement short- and long-range departmental goals, objectives, policies and operating procedures Maintain an organizational structure and staffing to effectively accomplish the department’s goals and objectives Serve as primary legislative liaison relative to company financial...

Operation Check dishwashing machines thoroughly to see if detergents for the machine needs to be replenished Send all soiled towels to the laundry and dry them Assist in polishing silver and copperware Keep work area clean, tidy and dry at all times Wash dishes as requested by the Steward Supervisor when there is a Banquet event Ensure that water in the dishwashing machine is maintained at a constant level/temperature and must be changed once every 2 hours Observe correct procedures in handling machinery. Put on rubber gloves, wear an apron and hair net should when operating machines. Ensure that a decoy system must be set up before all soiled dishes are brought into the kitchen from the outlet. A container of detergent must be prepared in advance for soaking of cutleries Report to Steward Supervisor when any equipment/machinery is damaged, faulty or misused Job Summary:   Supports the Banquet team by performing support...

Sales Management Achieve daily targeted number of sales calls with effectiveness Develop business leads for the Hotel on a weekly basis Prepare monthly list of accounts to penetrate for the following month Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts Prepare monthly action plan for main market segment Perform monthly review account profile on room nights production and average rate Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts Update management on VIP arrivals, meet and greet accordingly Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue Conduct negotiations to achieve the best profit and rates for the...

Operation   Assign in detail, specific duties to all employees under his supervision and instructs them in their work inclusive of external contracted employees   Prepare work schedule with computerized schedule planners and obtain advance approval of overtime and vacation on a weekly basis   Submit weekly payroll and overtime report to the Executive Chef for approval   Ensure personal cleanliness and proper deportment of all employees under his supervision   Hold trainings and meetings with the Training Managers and Chemical Suppliers   Prepare operating equipment provision budget for glass, silver and chinaware in coordination with breakage and theft itemized cades   Bring to attention of any non-usable products to the Executive Chef, record them as breakage and insures that par levels of equipment are kept up to date   Prepare and maintain all...

Front Office Operation Assist guests with check in and checkout, as well as other cashiering duties Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary Welcome guests on arrival, register and issue room keys according to departmental standards and procedures Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival Liaise closely with other relevant departments to ensure that guests requests and needs are met Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue Handle guests’ complaints and comments tactfully and efficiently Handling guests’ mails, messages, and answering of phone calls Maintain the privacy and confidentiality of all guests by ensuring...

VOICE OF THE GUEST As the project leader, he/she should support GM to lead and grow all Guest Experience initiatives within the property Focus on guest satisfaction from all touchpoints throughout the customer journey and identify improvement opportunities Represent the guests’ voice within the hotel; centralize and analyses all available guest feedback regarding hotel products and services (directly from guests and tools: VOG, Accor Customer Digital Card, ResaVision…) Encourage staff to invite guests to complete the hotel guest satisfaction survey Fully master guest satisfaction tools to monitor and drive the Reputation Performance Score (RPS) as well as CompIndex Manage responses to all guest feedback, as per Accor’ recommendation Share guest insights during morning briefing to GM, HOD and employees: negative as well as positive feedbacks (develop recognition of employees) Performing root-cause analysis in each touchpoint, problem resolution...

Front Office Operation   Conduct daily briefings and ensure that all pertinent information is well received by team members   Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met   Review, analyze and suggest improvement of work flow and standards at the Front Desk   Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates   Communicate with Front Office Manager on all matters regarding guest services & hotel operations   Ensure documentation of all guest related issues using the logbook   Sign media and supervise shift handover procedures    Coordinate and communicate with other hotel departments as required regarding general administration and operations issues   Provide management presence at all times by assisting...