Ideas kl Hotel

Provide high standards of human resources related services to all departments and individual Associates. 1.  Prepare your division’s section of the annual business plan. 2.  Monitor your division’s budget and proactively implement corrective action where necessary.

Responsible for the overall business performance of the hotel as well as to initiate formulation of marketing strategies, development and co-ordination of sales activities to further enhance market share and supervision of the sales team.

Responsible for the overall business performance of the hotel as well as to initiate formulation of marketing strategies, development and co-ordination of sales activities to further enhance market share and supervision of the sales team.

Ensure that all guests receive a fast, efficient and friendly check in and check out. Ensure that all guests’ requests and queries are handled in a polite, efficient manner and a high level of customer service in consistently maintained. Must be thoroughly conversant with the computer system. Adhere to company’s credit policies and to ensure that all revenue expected will be received. To ensure that check in procedures are done in detail and correctly such as, getting the mode pf payment, collecting of business card and obtaining departure time etc. Aware of the various types of profiles and to update them correctly. To be aware of the many types of billing and to ensure that all necessary documents are attached to registration card. To be familiar to the measure and the steps to be taken when the system fails and al back up procedures. To be familiar with the steps of checking out along with cash transactions, foreign currency exchange and...

1.    To maintain a friendly, neat and pleasant image at all times 2.    To provide courteous service to guest and respond promptly and tactfully to guests' enquiries         complaints and requests. 3.    To work in close co-ordination with the Assistant Executive Housekeeper in training and          orientating floor staff 4.    To inspect rooms on the assigned floors, corridors and service areas to ensure that all         assigned areas are up to the required standard. 5.    To report the status of rooms to the Front Office and check on discrepancies with the Front         Office morning report. 6.     To follow up on maintenance with the Engineering Department and see if it is done 7.      To handle Lost & Found items and valuable items which are to be handed immediately          to the...

We are looking for a Cashier to manage all transactions with customers accurately and efficiently. Cashier responsibilities include receiving payments and issuing receipts, gift-wrapping packages and keeping track of all cash and credit transactions. To be successful in this role, you should have previous experience in a customer service position and good knowledge of how cash registers operate. You should also be available to take evening and weekend shifts occasionally. Ultimately, you’ll ensure all transactions run smoothly and will help us maximize customer satisfaction.

Work with other creative team members to produce content. Create guidelines for how logos and other branding materials should be displayed and used. Help make design choices (e.g., fonts and colors) for all content your company will use.

The candidate profile: -    To lead the Sales & Marketing Department and be responsible for all aspects of sales, marketing, revenue management and achieving hotel business revenue goals -    Has a strong network in the corporate market segment especially within Kuala Lumpur/Klang Valley -    Must be business savvy and has the ability to communicate and negotiate at all levels -    Is detail orientated and must be able to problem-solve with employees and guests -    A leader who has a strong sense of direction, confidence and ability to get things done Due to visa limitations, the above positions are open for Malaysian nationals only. Only shortlisted candidates will be notified.

1. Ensure that you fully understand the business strategy and positioning of the brand, and that you are able to effectively articulate this positioning in the marketplace. 2. Maintain a personal up-to-date knowledge on product and service offerings, and the products, services, rates and new developments of key competitors, and an awareness of general industry trends. 3. Approach personal sales activities from a strategic perspective, understanding the relative importance and priority of the current account base, and directing personal sales efforts accordingly.  

1.  To ensure that guest service such as check-in and check-out are done courteously, promptly and efficiently.   2.  Rules and regulations, grooming codes and Code of Conduct of employees as well as customer relations are adhered to at all times.

Carries out the administration and clerical work for Engineering Department which  involves: - o  Documentation, House Regulation, Policy, Record Keeping, Equipment readings and Filing o  Typing Correspondence, Memo, Associate Personal Data, Answer calls, sending faxes & etc. o  Ability to take down telephone message when Maintenance Manager is not around. o  Supply and Requisition - Reports mail correspondence - Computer programming o  To perform: additional administrative duties as at and when required - Overtime o  To ensure: That the office is neat, tidy and able to adapt and work under stress condition. o  To attend: To urgent matters first, follow by normal works. o  Ability to write and converse fluently in English. o  Able to maintain total confidential with ability to perform independently correspondence. o  To perform other Engineering task and duties as assigned by Chief Engineer or Management....

Ø  To ensure the day to day operational efficiency on this section. Ø  To carry out preventive maintenance on all doors, ceilings, tables and chairs, door closers etc. Ø  To follow up work order from other departments. Ø  To attend to emergency work from time to time. Ø  To repaint ceiling and walls where necessary. Ø  To construct cabinet, boards, platform, shelf & etc. for other department when and where necessary. Ø  To repair, construct, reconditions of all forms furniture’s & joinery component in woodwork, plastering etc. Ø  To repair and do installation of locks, hinges, panels, partition drawers, sofas, closet, railing, stairs, handles, Formica, veneer, parquet flooring, trimming, aluminum, steel etc. Ø  To paint, lacquer, varnish, polish all forms of woodwork, walls, ceilings etc. Ø  To assist and carry out repairs to trolleys, carts, wheels, pipe works, copper, minor, glass, backdrops, stage, curtain...

Duties and Responsibilities 1.  Proper filing of department’s correspondences for all banquet event correspondence. 2.  Daily circulation of the Banquet Event listing for the following days event 3.  Updating Catering Forecasts on a daily basis 4.  Generating Banquet Event Orders 5.  Follow up on leads and confirming details for upcoming events 6.  Developing new contacts with potential clients via telephone or through walk-ins 7.  Ensure all correspondences are replied within the stipulated time. 8.  Ensure all office equipment are in working condition e.g. computers, photocopy machine, printer and fax machine. 9.  Setup proper tracing system for prepayment on bookings made by our clients, and to follow up on due date. 10.  Take messages for the catering sales personnel whenever they are out for sales calls. 11.  Handle enquiries, both rooms and banquet. 12.  Promote our blitz or...